Complaints and Content Removal Policy

1. Introduction

Acus Media OÜ ("Company"), operating www.sparkfeet.com ("Platform"), is committed to maintaining a safe and respectful environment for all users. This Complaints and Content Removal Policy outlines the procedures for addressing complaints and removing content that violates our community standards, terms of service, or applicable laws.

2. Submitting a Complaint

Users can submit complaints regarding any content or behavior on the Platform that they believe violates our policies or their rights. Complaints can be submitted through the following channels:

Online Complaint Form:

Users can fill out and submit a complaint form available on the Platform.

The form requires details about the complaint, including the nature of the issue, the content or user in question, and any supporting evidence.

Email:

Complaints can be sent via email to complaints@sparkfeet.com.

The email should include detailed information about the complaint and any relevant evidence.

3. Complaint Review Process

Upon receipt of a complaint, the following steps are taken:

Acknowledgment:

The complainant receives an acknowledgment of receipt directly after successful submission.

Initial Review:

The complaint is reviewed by our content moderation team within 7 business days to determine its validity. If the complaint lacks sufficient information, the complainant may be asked to provide additional details.

Investigation:

A thorough investigation is conducted, including reviewing the reported content and any associated evidence. The investigation may involve interviews with the complainant, the content creator, and any other relevant parties.

4. Content Removal and Other Actions

Based on the findings of the investigation, the following actions may be taken:

Content Removal:

If the content is found to violate our policies or applicable laws, it is removed from the Platform immediately.

Account Suspension or Termination:

The account of the user responsible for the violating content may be suspended or terminated depending on the severity of the violation.

Warning or Notice:

For minor violations, a warning or notice may be issued to the content creator, advising them to comply with our policies.

Legal Action:

In cases of severe violations, such as illegal activities, the matter may be reported to the appropriate law enforcement authorities.

5. Notification to Complainant and Content Creator

Complainant Notification:

The complainant is notified of the outcome of their complaint, including any actions taken, within seven days of the initial complaint.

Content Creator Notification:

The content creator is informed of the complaint and any actions taken against their content or account. They are given an opportunity to respond or appeal the decision if they believe it was made in error.

6. Appeals Process

If you have been depicted in any content and would like to appeal to remove any such content, please contact us (see below). If there should be a disagreement regarding this appeal, we will allow the disagreement to be resolved by a neutral body.

Appeal Submission:

Appeals must be submitted within 14 days of receiving the decision notification.
Appeals can be submitted through the online appeal form or via email to appeals@sparkfeet.com.